Terms Of Service for Ontario Business Central Inc.
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Please take the time to carefully review our Terms of Service.
By using our services, you are acknowledging that you have read and understood these terms and agree to abide by them. These terms govern the use of our services and outline your rights and responsibilities as a user. It is important that you understand these terms before proceeding. 'Customer' or client refers to any person, firm or other entity who receives any and all services provided directly or indirectly from Ontario Business Central Inc. pursuant to this written agreement with Ontario Business Central Inc.
“OBC” shall at all times refer to Ontario Business Central Inc.
Terms of Use
The terms of use in full are available on our privacy policy/terms of use/glossary
We Are Not a Law Firm
Ontario Business Central is not a law firm and cannot provide legal advice. The information and services offered on our website and through our services are intended for informational purposes only and available to individuals who wish to complete any corporate services provided as a DIY process. The information provided on our website and blog section should not be interpreted as legal advice. We strongly recommend seeking professional legal counsel from a qualified lawyer for any legal matters you may have. Your use of our website and services does not establish any attorney-client relationship or other professional relationship of trust.
The Fees To Do Business With Ontario Business Central
Price List With Ontario Business Central For All Services.
Fees subject to change.
Communication
At OBC, we offer a diverse array of communication channels to ensure our customers can easily request our assistance, including via telephone, live chat, and email. Upon the placement of an order, all subsequent communications will be conducted exclusively through email.
It is imperative for our team to engage in email correspondence with customers for any matters pertaining to an order. This protocol is in place to guarantee a mutual and comprehensive understanding of the specifics associated with a placed order. Adhering to email communication is a strategic measure designed to safeguard both parties against potential miscommunications, thereby upholding the integrity of our service and customer satisfaction.
Acceptable Use of the OBC Website
Play nice and keep it safe: Your guide to using this website. Welcome aboard! To keep our online community friendly and secure, we kindly ask you to follow these guidelines.
Respect the law and others:
- This means abiding by all applicable laws, rules, and regulations while using the website.
- Avoid disrupting the website or interfering with our systems, servers, networks, etc.
- Don't try to mess with other users' enjoyment of the website.
Think before you upload:
- Steer clear of any code that could disrupt or harm the website.
- Don't attempt to hack into our systems or access unauthorized information. This includes personal details of other users.
- Remember, we're all in this together.
By following these simple guidelines, you help create a positive and secure online environment for everyone.
Warranties and Liabilities
There are no representations or warranties, expressed or implied, oral or written, in fact or by operation of law and otherwise, except as herein expressly stated. In no event shall OBC be liable for any direct, indirect, special or consequential damages for any reason whatsoever including any arising out of customer's access to or use of services, data, or reports provided by OBC, including the responsibility or liability resulting from the inaccuracy and/or omissions of Nuans databank pre-searches, Nuans reports, registration of small business and/ or the incorporation processing including any and all services available through OBC.
OBC's liability for direct damages resulting from OBC's negligence or breach of contract in the execution of services provided shall be limited to the total charge for the services provided by OBC and the fees provided by the client without exception. The customer agrees to indemnify OBC and to hold it harmless from any loss or liability to the customer, or any third parties for any injuries or damages caused by OBC's negligence which result from the customers access to services provided by OBC.
The customer acknowledges that OBC is subject to retrieval of information from third party databases for retrieval of information requested or required by the customer. Under no circumstances will OBC be held liable and/or responsible for any inaccuracies and/or omissions by these third parties under any circumstances.
The customer acknowledges that from the date of services provided by receipt the customer has 30 days to provide in all cases satisfactory evidence of any negligence or breach of contract in the execution of services provided by OBC to the maximum of the fees provided by the client to OBC for services rendered.
Termination and Service Fees
Transparent Cancellation Policy at Ontario Business Central
At Ontario Business Central, we offer you transparency and flexibility when accessing credit for your website needs. We understand that unexpected circumstances can arise, and we don't believe in locking our customers into rigid, no-credit policies.
This section outlines our clear and straightforward cancellation policy to ensure a smooth and hassle-free experience for both you and our team.
Benefits of our Transparent Policy:
- Peace of Mind: Know your options and avoid unexpected costs.
- Trust & Understanding: Build a trusting relationship with Ontario Business Central.
- Flexibility: Adapt to changing circumstances without unnecessary constraints.
| Stage of Order | Cancellation Window | Refund Rate | Admin Fee | Notes |
|---|---|---|---|---|
| After Order Placement Within 30 mins |
Email notification required | 100% minus $30 admin fee | $30 | Not applicable to Corporate Searches, Rush requests, BN / HST registrations or Preliminary Searches |
| Order in mid-completion (within 30 days of order date) | Up to 30 days from order date (email notification required) | 50% of our fee (excluding unused government fees) | $30 excluded in refund rate | Not applicable to Corporate Searches, Rush requests, BN / HST registrations or Preliminary Searches |
| Completed request (after 30 days of order date) | N/A | No refund | N/A | Full service already performed |
*Any issues related to the service must be submitted in writing within 30 days of the original request.
Cancellation Policy:
Full Credit
Limited Time Cancellation Window: Please note that cancellations for a full refund are only accepted within 30 minutes of placing your order during business hours. Business hours are weekdays from 9:00 AM to 5:00 PM EST.
Weekend and After-Hours Orders: Orders placed between 5:00 PM and 9:00 AM weekdays, or on weekends, are considered placed on the following business day at 9:00 AM EST. This means the 30-minute cancellation window begins at 9:00 AM on the following business day.
This cancellation window is not available for any and all corporate searches including due diligence requests, rush/instant service requests and preliminary searches and NUANS Report requests.
Orders in Mid-Completion:
Once a file has begun to be processed, cancellations are no longer eligible for a full refund. However, we understand that unforeseen circumstances may arise. In such cases, you are entitled to a 50% refund of our fees, excluding unused government fees, based on the stage of completion at the time of the cancellation request.
Please note:
- Requests for partial refunds for orders in mid-completion must be submitted in writing within 30 days of the original order date.
- Decisions on partial refunds are made at the discretion of Ontario Business Central, taking into account the specific circumstances of each case.
Completed Requests:
- No refunds are available for completed requests. As the entire service has been performed as per your order, the full fee applies.
- This includes situations where you may not be satisfied with the outcome or where you decide not to utilize the completed document/information after receiving it.
- Please ensure you are confident in your order details and have reviewed all relevant information before proceeding.
Termination by Ontario Business Central:
Ontario Business Central reserves the right to terminate business relationships at our discretion. While we strive to maintain positive relationships with all our clients, certain situations may necessitate termination. However, we will always communicate clearly and provide reasoning for such decisions.
Examples of potential reasons for termination may include:
- Abusive or threatening behaviour towards our team members: We prioritize a safe and respectful work environment for our employees. Any instances of verbal or written abuse, harassment, or threats towards our team members will not be tolerated.
- Repeated violations of our terms and conditions: Our terms and conditions outline the acceptable use of our services and expected behaviour from clients. Repeated violations of these terms may result in termination.
- Fraudulent or illegal activity: Engaging in any fraudulent or illegal activity in connection with our services is strictly prohibited and will result in immediate termination.
- Non-payment of fees: We require timely payment of fees for our services. If outstanding balances remain unpaid after reasonable attempts to resolve the issue, we may be forced to terminate the relationship.
- Disruptive or harmful behaviour: Any behaviour that negatively impacts our ability to serve other clients or disrupts our operations may lead to termination.
Important Notes:
- We will always attempt to communicate directly with the client and discuss potential issues before terminating the relationship.
Making Changes to Your Order with Ontario Business Central
We understand that sometimes you may need to change your order after it's been placed. We're happy to accommodate modifications when possible, but there are a few things to keep in mind:
What You Can Change:
- You can request to alter, add, or remove items or services from your original order.
Fees:
- There is a non-refundable administration fee of $30 for each modification request.
- If your changes increase the total price, you'll need to pay the difference.
- If your changes decrease the total price, you'll receive a credit, minus the $30 fee (minimum credit of $5).
How to Request Changes:
- Contact us by email before your order is completed. Be sure to include your order number and detailed information about the changes you want.
Important Notes:
- We cannot guarantee all modification requests. We'll consider availability, feasibility, and our own discretion when making a decision.
- Modifying your order may delay its completion. We'll provide you with an updated timeframe if necessary.
- Once your request is accepted, you'll receive an email confirmation with the changes, new fees, and a revised completion date.
For questions or assistance, please don't hesitate to contact us!
Statement Regarding File Closure and Refunds at Ontario Business Central
Ontario Business Central strives to provide timely and efficient service for all our clients. However, due to the complex nature of some filings and unforeseen circumstances, there may be occasions where processing extends beyond the initial projected timeframe.
To ensure fairness and manage resource allocation effectively, we have established a policy regarding file closure and refunds:
- Automatic File Closure: Files will be considered closed and ineligible for refunds after a period of 6 months from the original submission date.
- Client Responsibility: It is the client's responsibility to actively communicate with Ontario Business Central regarding any filing that has not been completed within the expected timeframe.
- Our Efforts: We understand the importance of keeping clients informed. We make diligent efforts to provide regular updates and communicate any delays promptly.
- Exceptions: In exceptional circumstances, such as documented delays caused by external factors beyond our control, we may consider extending the closure time frame or offering partial refunds on a case-by-case basis.
Transparency and communication are crucial to us. We believe this policy balances client expectations with the need for responsible resource management. By working together, we can ensure a smooth and efficient filing process for everyone.
Your Privacy is Our Priority:
- Ontario Business Central takes your privacy seriously. We do not sell any of your information to third parties for any reason.
- We only share your information with those directly involved in processing your order (e.g., government agencies, external service providers).
- We will only discuss and correspond with the person and email address provided on your order
Stay Informed with Updates & Offers:
At Ontario Business Central, we want to keep you informed about important updates, special offers, and relevant services that might benefit you. With your consent, we and our trusted partners may occasionally send you emails to the address you provided.
Staying Compliant:
In addition to valuable updates and offers, we'll also proactively email you when upcoming filings become necessary to maintain compliance with the jurisdiction where your business operates. This helps you avoid potential penalties and ensures your business remains in good standing.
Want to control what you receive?
While we don't currently have an automated unsubscribe option, we respect your right to opt out of these communications. If you prefer not to receive emails, please contact us directly through our website, email, or phone number. You can find our contact information on our website.
Here's what you gain:
- Stay up-to-date on relevant industry news and developments.
- Receive exclusive offers and promotions for valuable services.
- Learn about new resources and tools that can benefit your business.
- Receive proactive reminders for compliance filings to avoid penalties.
Building Trust with Transparency: Data Security at Ontario Business Central
At Ontario Business Central, we understand that your information is sensitive and essential to your business operations. Building trust with our clients is paramount, and that includes being transparent about how we handle your data. Here's what you can expect:
PCI Compliance:
- We maintain Payment Card Industry (PCI) compliance at all times, adhering to stringent industry standards for protecting credit card information.
- This ensures that your financial data is safeguarded with the highest level of security protocols.
Firewalls & Encryption:
- We employ robust firewalls and encryption technologies to safeguard your information from unauthorized access and cyber threats.
- This layered approach creates a secure environment for your data throughout its storage and transmission.
Limited Credit Card Access:
- We do not have direct access to your credit card details unless you manually provide them.
- Our merchant service provider utilizes secure encryption to transmit your payment information directly to them, bypassing our systems.
Transparency Commitment:
- We are committed to being transparent about our data security practices.
- We encourage you to review our detailed privacy policy for further information on how we collect, use, and protect your personal data.
Building Trust Together:
- We understand that data security is a continuous journey. We remain vigilant in implementing and updating our security measures to protect your information.
- If you have any questions or concerns regarding your data security at Ontario Business Central, please do not hesitate to contact us.